CASE STUDIES

ENEGAN, the energy partner that now leads 13 companies

Overview

ENEGAN is an Energy Partner, electricity and gas reseller and telephone operator. Established in 2010, it has experienced significant growth in the three-year period 2016 – 2018. Today it is the parent company of a group of 13 companies, with about 350 employees, a sales force with a thousand agents located throughout the country, and a consolidated turnover of around 600 million euros.

The challenge

ENEGAN manages a significant amount of data and for this reason is confronted daily with the risks of the cyber world. In this context, cybersecurity plays a key role. Realizing that technologies aimed at protecting the corporate perimeter are not enough, they decided to support them with concrete growth in the digital posture of the entire organization.

The solution

ENEGAN, after contacting several vendors, chose Cyber Guru because it is an Italian company with content relevant to its needs and because it offers support that other vendors do not contemplate. The results obtained showed that targeted and ongoing training is basic to staying up-to-date on cyber risks and fighting cyber crime more forcefully.

With Cyber Guru the Serial Clickers have disappeared

ENEGAN, after contacting several Security Awareness solution providers, chose Cyber Guru.

“Because it is Italian,” explains Giacomo Morelli, director of the Group’s entire IT infrastructure, with the task of supporting business growth by identifying the best hardware and software solutions and accompanying the company in adopting the best processes, “because it has content relevant to our needs and because it offers support that others do not contemplate.

“I have always been looking for the change management that can give that push toward continuous improvement and achievement of the business plan approved by the BoD. In this context,” he says, “cybersecurity plays a key role. Already since 2018, we have introduced technologies in the company aimed at protecting the corporate perimeter; however, we are aware that this is not enough, because we have realized how necessary it is to grow the digital posture of our security, and that to do so we need to go through the development of the awareness that the end user often struggles to have due to urgency, inattention, non-knowledge, underestimation and many other reasons that often represent precisely a hand extended, even if unconsciously, to cybercrime.”

The benefits of choosing Cyber Guru, according to ENEGAN’s CIO, were remarkable: “we were able to work ‘four-handedly’ for onboarding and content planning. It was an approach that fully met that expectation of support, especially initial support, that other Cyber Guru competitors did not have in their catalogs and that, in our case, made a substantial difference with other solutions we had evaluated.”

Involve everyone in an inspiring way

As with many companies, once the choice of partner is made, the most complex aspect is usually employee involvement, which, even in ENEGAN’s case, was not easy. “At the start of the program,” Morelli recounts, “a good percentage ignored invitations to take the training courses. However, Cyber Guru, through the right tools and a targeted solicitation campaign, at first light then increasingly pressing, has managed to engage the entire audience in a very inspiring way, to the point that there is currently even a competition among employees for who can complete the forms that arrive monthly first and well.

Having overcome the most complex obstacle, which is people involvement, the benefits generally come in a short time, and since the human factor is the source of the greatest vulnerabilities in companies, cyber risk is quickly lowered. According to Morelli, in fact, “the benefits are objective, especially on phishing campaigns for which we can get definite feedback. In fact, through monitoring dashboards, we are able to understand who is changing their behaviors, but not only that. Just these days, carefully analyzing the reports, I realized that the serial clickers have all but disappeared since the beginning of the campaign. Today we have a full signal box, and rarely are the indications totally wrong. Six months ago it was nearly empty. An achievement I would call excellent, a sign of tangible change.”

To read the full interview and learn more, click here